CFC
What type of organization is Countrywide Financial Corporation? Countrywide Financial Corporation is a diversified financial services holding company that mostly engages in residential mortgage banking and related businesses. What is the stock symbol for Countrywide Financial Corporation? Countrywide is listed on the New York Stock Exchange under the symbol of CFC. What products and services does Countrywide offer? Countrywide Home Loans, a division of Countrywide Bank, FSB provides home loans, refinancing, home equity lines of credit and other financial products directly to consumers, real estate agents and builders via offices nationwide, regional sales centers and over the Internet; Countrywide Bank, FSB offers high rates on banking products such as CDs and money market accounts. Member FDIC; Balboa Insurance Group through subsidiary companies, Countrywide offers a full suite of insurance products and services designed for both consumers and financial institutions; Countrywide Investment Services is a full-service investment firm that has partnered with some of the top providers and offers a range of products, including mutual funds, IRAs, IRA rollovers, Roth IRAs, 401(k) rollovers, stocks and bonds, and fixed and variable annuities.
Corporate
In the event that I have an issue that has not been resolved, who may I contact? Countrywide is devoted to delivering the highest standards of customer service, however we understand that there are some issues that take additional time to resolve. If you are not happy with the service Countrywide has provided, please contact our customer service experts at 800-669-2443. Please make sure to have your loan number before you make this call. My company is interested in doing business with Countrywide, how do I become an approved vendor? Countrywide has outlined a process through which outside vendors can become approved. The first step is to develop a relationship with the appropriate Countrywide employee in the appropriate division internally. You can call 818-225-3000 for our employee directory. Once you have built a relationship, your contact will work through the companys procurement department to file the appropriate documentation. Where is Countrywide located? The Countrywide headquarters is located in Calabasas, California. Countrywide Home Loans, a division of Countrywide Bank, FSB has offices located throughout the United States. To locate an office near you, please call 1-800-763-1254. When was Countrywide founded? Countrywide was founded by Angelo Mozilo and David Loeb in 1969. Where can I find information about Countrywides executive management team? Biographical information about the executive management team can be found in the about us section of the Countrywide Web site. Where can I find information about employment opportunities at Countrywide? Countrywide's history of success, and our future growth, has always been dependent upon our most important asset, our people. We encourage you to find out more about employment with Countrywide by logging on to www.countrywidecareers.com. What products and services does Countrywide offer? Countrywide offers a myriad of financial services through our various subsidiaries, which include: Countrywide Home Loansprovides home loans, refinancing, home equity lines of credit and other financial products directly to consumers, real estate agents and builders via 400 branch offices nationwide, two regional sales centers and through theWeb sites; Countrywide Bank, FSB offers high rates on banking products such as CDs, money market, savings and interest-bearing checking accounts; Balboa Insurance GroupThrough subsidiary companies, Countrywide offers a full suite of insurance products and services designed for both consumers and financial institutions; Countrywide Investment Servicesis a full-service investment firm that has partnered with some of the top providers and offer a range of products, including mutual funds, IRA's, IRA rollovers, Roth IRA's, 401(k) rollovers, stocks and bonds, and fixed and variable annuities. I am working on a project about Countrywide and would like to know where to go for background information? All historical and background information on the company can be found in the about us section of the Web site.
Investor Relations
Where would I find a list of the board of directors? The names and biographical information about Countrywides board of directors is located in the investor relations section of the Web site under executive profiles. Where would I find earnings announcements? All financial announcements, including press releases and annual reports can be found in the about us section of the Web site. When does Countrywides fiscal year begin? Beginning in 2002, Countrywides fiscal year follows the calendar year, beginning January 1. What is your stock price? You can monitor Countrywides stock performance under the investor relations section of the Web site. How would I find information about Countrywides financial performance? A history of Countrywides financial performance can be reviewed in the investor relations section of the Web site. To request a copy of the annual report, please call 818-225-3550.
Public Relations
Does the Public Relations Department handle inquiries from the general public? No. The Public Relations Department is devoted exclusively to media inquiries. General inquiries should be directed to 800-669-2443. If I am a reporter, how do I set up an interview with a Countrywide executive? The Public Relations Department would be happy to facilitate press interviews with executives. Members of the media may contact the Public Relations Department at 800-796-8448 or pressroom@countrywide.com. How are your press releases organized? Press releases are located in the about us section of the Web site and categorized by date. Where can I find biographies of Countrywide executives? Biographical data on Countrywides executives is located in the about us section of the Web site under executive profiles.
Mortgage - General
How do I make my mortgage payment online? You can make your Home Loan and Home Equity Line of Credit (HELOC) payments from our secured Web site. Your payments can be scheduled up to 30 days in advance, and can be made from your checking or savings account. Log on to your account and select MortgagePay under Payment Services from the left menu for details. How do I lock in an interest rate? If you're afraid rates are headed up, protect your buying power by locking in the rate at the time you apply for your loan. Countrywide can protect your rate for 45 days (60 days on FHA and VA loans), plenty of time for processing a loan. Longer rate locks are available if you're building your home or need more time to close. Can I view my mortgage statements online? Countrywide customers can get current monthly statements online by logging onto the customer service site. You'll never again worry about having it delayed in the mail. And, by downloading a copy of your statement, you won't have to keep track of all those paper statements. Countrywide online transaction reporting and history gives customers more information than a conventional paper statement. Plus instant e-mail notification gives you immediate feedback on all account activity. Customers who take advantage of the e-mail option can eliminate the waste and clutter of paper statements by immediately switching to the electronic version, or choosing a two-month trial to receive both paper and electronic statements. How do I know when I should refinance my mortgage? You can utilize Countrywides Refinance Calculator to determine the best time for you to refinance your existing mortgage. By entering basic information such as zip code, original loan amount, property value, date of loan, interest rate, cash available and estimated length of time you will own the property, Countrywides automated system can process this data and provide you with a variety of refinancing options. How do I determine what my closing costs will be? Generally closing costs are approximately 3% of the home sale price. Countrywide provides borrowers with an upfront estimate of closing costs, but we dont stop there. We also guarantee the lender-related closing costs. Click on our Rates & Costs section of the Web site to learn more about closing costs. How do I get pre-approved? When you start shopping for a home, it's nice to know just how much home you can afford. Even better, wouldn't you like an edge over other buyers interested in the same home you are? Our upfront approval provides proof to real estate agents and sellers that you're approved for a specific loan amount. It is based on a verification of your income, credit and assets (in some cases, verification may not even be necessary). Countrywide offers a quick, easy upfront approval process through branch offices, by calling 1-800-556-9568 or on the Web site, subject to satisfactory property review and no change in financial condition. What is a home equity loan and what can I use it for? You can tap into your home's equity and use the money to consolidate your debts, finance your remodeling projects, pay your children's tuition, buy a new car or a boat, or even take your dream vacation. Tapping into the equity built in your home is a wise choice that allows you to take advantage of interest rates that are often lower than credit card interest rates. Furthermore, some of Countrywide's line of credit options do not even require an appraisal of your house. Interest on both a home equity loan and line of credit may be tax deductible (Consult your tax advisor about your personal situation). What is the difference between a home equity line of credit and a home equity loan? A home equity line of credit is a revolving line of credit from which money may be drawn. You can continuously use it for a certain amount of time up to your credit limit. One of the best parts of a home equity line of credit is that the interest rate is typically lower than a credit card and the interest paid might be tax deductible (Consult your tax advisor about your personal situation). Most home equity loans are simply second mortgages. They have fixed rates with varying terms over a period of time. These loans are amortized, so your monthly payment is applied to principal and interest. You receive the amount of money you borrow in one lump sum. For this reason, home equity loans can be ideal for short-term financial goals.