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privacy and security
 
Privacy and Security in The Countrywide family
Your Privacy
The opportunities you deserve, the privacy you expect
Countrywide Financial Corporation, a trusted leader for over 35 years in the home loan industry, offers a wide range of financial products and services through our family of companies. This section explains how the Countrywide family of companies protects and uses your information in a safe, secure and responsible manner.
 
We offer you products and services at a lower cost or with greater convenience by sharing limited information within our Countrywide family of companies and with carefully selected business partners.
 
Your protection is our priority

We strive to safeguard your data. We do this by:

  • setting policies and procedures for carefully handling your information;
  • limiting employee access to sensitive information;
  • protecting against unauthorized access to customer data using data encryption, authentication, and virus detection technology;
  • requiring service providers who do business with Countrywide to comply with privacy laws;
  • auditing company security practices;
  • monitoring our websites through recognized online privacy and security organizations such as Cybertrust Corporation; and
  • conducting background checks on all employees and providing privacy training.

Cybertrust® Certified Logo

About our websites Back to top

Our systems automatically switch to "secure" mode when you are asked to enter personal information on a Countrywide website (such as your loan number, account number or social security number). To keep your data safe, we use:

  • Encryption and authentication technology
  • Website design that blocks or limits online display of customer information when not necessary to the transaction
  • IDs and passwords to protect customer information

For more details on Internet security, please see our "About Internet Security" section

   
Use of cookies, Web beacons and similar files Back to top

We design many features of our website so new visitors may anonymously learn about our products and services, view todays rates and use our educational tools without revealing their identity. For new visitors, we use "cookies" and Web beacons to collect limited data (such as the date, time and areas of our website visited and the website the new visitor came from). When you select one of our products or services, review your accounts online or respond to marketing materials sent to you directly, we will try to identify your browser and may combine information from "cookies," Web beacons and other information collected online with any other data we maintain about you. By improving the marketing and content of our website and making your online experience more convenient, we are able to better serve our customers' financial needs.

Cookies are required to access your online accounts
You can have your Web browser disable "cookies" but if you turn off "cookies," it is not possible to access your online accounts. Cookies are used for security purposes when you log into your account so that we can recognize your computer. Cookies used to access your online account are encrypted and used solely to support your online account activity.

Similar files
Countrywide sometimes uses technologies similar to cookies to store information. For example, we also use files called Flash objects to help assure security as part of the online account log-in process. Flash object files are also encrypted and used solely to support your online account activity.
 
Benefits to sharing within the Countrywide family Back to top
To offer and recommend valuable products and services, we may share customer and former customer information within our Countrywide family. All of these Countrywide companies follow the same policies and procedures described in this section.
 
  • New Home Loans - Countrywide Bank, FSB offers new home loans, home equity loans and lines of credit and many refinancing options.
  • Home Loan Servicing - Countrywide Home Loan Servicing LP provides industry-leading customer service and easy access to your home loan account information.
  • Insurance - The Countrywide Insurance Group of companies * offer homeowners, life, auto, disability, home warranty and other insurance products.
  • Loan Closing Services - The LandSafe family of companies offers title and escrow services, title insurance, credit reporting, property appraisals and flood zone determinations.
  • Investments - Countrywide Investment Services, Inc. offers investment planning, mutual funds, IRAs, Roth IRAs, IRA and 401(K) rollovers, stocks, bonds, and fixed and variable annuities.
  • Banking - Countrywide Bank, FSB offers savings, CDs, money market accounts, new home loans, home equity loans and lines of credit, and many refinancing options.
  • New Products and Services - We may expand to offer you new products and services by forming, acquiring or merging with a new company.
 
As Countrywide Financial continues to expand its Global Operations, we also look for ways to enhance customer satisfaction in the United States by using our resources overseas. Our mission is to quickly respond to your homeownership and financial needs at all hours of the day.
 
Benefits to sharing outside the Countrywide family Back to top

To make products and services available, often at a savings to you, we may prudently share some customer and former customer non-public personal information with business partners under an agreement requiring the partner to keep the information confidential and only use it for those offers.

 
How we obtain and use information Back to top
To fund and service your loan, comply with government regulations, improve our products and services, and better understand your financial needs, we collect and maintain customer and former customer data. We collect information:

  • you provide us on applications and other forms (such as your phone, Social Security and account numbers, assets, income and employment history);
  • about your transactions with us (such as your loan balance, payment history and other account information);
  • about your credit history from a credit reporting agency; and
  • about you or your property from business partners and service providers (such as a property appraisal, purchase contract or membership number).

We disclose some of this data to third parties (such as credit reporting agencies, regulators and loan investors). We may share some of this information with companies performing services on our behalf (such as the vendor who prepares our monthly statements). These service providers agree to keep the information confidential and not use it for any other purpose.

Additionally, to provide you with valuable product and service offerings, we share limited information (such as a list of customers in a certain income range) within our Countrywide family of companies and with business partners who are obligated to maintain the confidentiality of your information.

 
You have choices Back to top
You may limit how we share your personal information. This is called a right to "opt out." You have three options to consider.
  1. Continue receiving valuable and convenient product and service offers
    You can enjoy the benefits of valuable product and service offerings without taking any action.
  2. Opt out of information sharing outside the Countrywide family of companies
    This choice would stop us from sharing non-public personal information with our carefully screened business partners. This may limit our ability to inform you of valuable and convenient products and services from partner companies.
  3. Opt out of information sharing within the Countrywide family of companies
    This choice would stop us from sharing non-public personal information within the Countrywide family of companies. This may limit our ability to offer conveniences such as a tailored savings quote on homeowners insurance, a custom financial investment plan, and other financial service offers.

We honor our customers' privacy choices across the family of companies. For loans to multiple borrowers, we will apply an opt out by any borrower to all borrowers on the loan. If you opt out, we will continue to share non-public personal information with our service providers (such as the vendor who prepares our monthly statements), with third parties as required or permitted by law (such as credit reporting agencies or regulators), and share transaction and experience information (such as your loan balance or payment history) within the Countrywide family of companies.

During the application process, you will receive a privacy notice that includes a toll-free telephone number to call if you want to opt-out. Please have your account and billing information available when you call. If you have any questions about our privacy policy, please send an e-mail message to privacypolicy@countrywide.com.

In today's dynamic market, opting out may mean missing timely information about products and services that help you accomplish your homeownership and other financial goals. It's something to think about carefully. We don't want you to miss out on any opportunities.

 
In some states, we have different information sharing practices Back to top

Please review the website privacy notices of the companies listed below for state-specific information of other members of the Countrywide family:

Countrywide Home Loans
Countrywide Insurance Services
Balboa Insurance Group
Countrywide Investments
Countrywide Bank
 
Companies not covered under this section Back to top

Some companies in the Countrywide family have different information sharing practices. Please see their websites for more information.

Countrywide websites may contain links to other companies not in the Countrywide family for your convenience and information. If you access those links, you will leave the Countrywide website. We encourage you to review the privacy policy of any company before submitting your personal information.

 
How to confirm accuracy of your information Back to top
We commit to maintain accurate and up-to-date information on all of our customers. We provide access to account information in many ways - over the phone, in online and paper statements, and other communications. If you believe any of your information is incorrect, please notify us immediately using the customer service number provided on your account statement. We will respond timely to your request to correct inaccurate account or transaction information. However, in order to protect your information, we may ask to verify your identity and for other details to respond to your request.
 
Notification of changes Back to top
The policies and practices in this section replace all previous notices or statements about your privacy rights at Countrywide. If we make any significant changes, we will notify you and only apply those new changes to future use of your information. If we make such changes, we will also revise the policy effective date, so that you can keep track of when those changes occur.
 
Policy Effective Date: December 15, 2004.
 

*Countrywide Insurance Group consists of Balboa Insurance Company, Meritplan Insurance Company, Newport Insurance Company, Newport E & S Insurance Company, Balboa Life Insurance Company, Balboa Life Insurance Company of New York and Balboa Warranty Services Corporation.

 
about internet security
How Does Browser Security Work? Back to top

Recent versions of most internet browsers support the encrypted transmission of on-line documents and the data you enter on a web page. This means that instead of sending readable text, both your browser and the website's secure server encode all text using a security key. That way, personal data sent to your browser or data you send back would be extremely difficult to decode in the unlikely event it was intercepted by an unauthorized party. The key used for encoding is a random number that is unique to your session at the secure website.

There are two grades of internet security: International-grade encryption uses a 40-bit random number negotiated between your browser and the web-server. This means that only one out of about 1,000,000,000,000 possible decoding keys can be used to decipher your data. Domestic-grade encryption uses a 128-bit key, so that the number of possible keys is vastly larger. The Countrywide site uses the highest grade of encryption supported by your browser and your internet connection.

 
How Do I Know If Security Is Operating? Back to top
Your internet session is encrypted if your security-enabled browser is connected to a website using the Secure Hypertext Transport Protocol. URL strings beginning with "HTTPS://" instead of the usual "HTTP://" indicate that the secure protocol is in effect. Your browser may also tell you if security is operating. For example, Mozilla's Firefox will display the icon in the lower right corner of your screen in secure mode. Microsoft Internet Explorer shows a icon. Note that security may be operating without any visible indication if the web page you are viewing employs frames (see below).

If secure transmission is not in effect or only part of a frame-based page is secure, Firefox shows the "red-slashed lock" icon , and Explorer does not show the "lock" icon.

Most browsers can be set to give you a pop-up announcement when you enter or leave a secure web page. In Firefox, these settings are on the Security section when you select "Options" on the Tools menu. In IE, the setting is on the "Advanced" tab when you select "Options" on the View menu.
 
Secure Mode and Frame-Based Web Pages Back to top
Security may be operating without displaying any security icons (or Firefox may show the "red-slashed lock" icon) if only part of a frame-based page is employing security. You can verify the security of a page within a frame by opening it in a new browser window. Both IE and Firefox allow you to open a link in a new window by right-clicking on the link and selecting that option from the pop-up context menu. When a secure page is open in its own window, instead of being viewed within a frame, you can then see the security icons provided by your browser as well as the "https://" secure protocol prefix in the URL string.
 
cookies, web beacons
Cookies Back to top
When you visit a website, a small file called a "cookie" may be saved to your computer's hard drive during your visit. When you revisit the site, the websites server may open the cookie file and access the stored information. You can usually set your browser to limit or let you know about cookies that a website places on your computer.
 
Web Beacons Back to top

A Web beacon is a graphic image (such as a pixel tag or clear GIF) that is placed on a web page or in an e-mail message to monitor user activity (such as whether the web page or e-mail message is read or clicked). They are often invisible because they are very small in size. They are also used on many web pages for alignment purposes. We sometimes use Web beacons to provide an independent accounting of how many people visit our websites or to gather statistics about browser usage at our websites. Some of our web pages and HTML-formatted e-mail newsletters use Web beacons in conjunction with cookies. It is difficult for you to limit the use of Web beacons because there is no easy way to distinguish their use from alignment and other purposes. They may be loaded from a different web server than the rest of the page.

 
Third Party Advertising Back to top

We sometimes use third party advertising companies to serve our internet ad banners on our site and other sites on which we advertise. If you click on one of those ads, you will be directed to one of the Countrywide Financial sites offering that particular product or service. If you view a web page where our ads appear, the advertising company may place a cookie on your computer or use a Web beacon to access a cookie they previously placed on your computer. These companies do not collect information that can identify you personally, but may use information about your visits to our sites and other sites to measure the effectiveness of ads. We do not give any personally identifiable information to these companies. Unless you are first notified, these advertising companies do not link any online actions or cookie to any information that can be used to personally identify you (such as your name, address or e-mail address). The companies that distribute our ads are prohibited by contract from using information other than for the agreed upon purpose - to help us market our products and services and to measure response rates.

Third party advertisers are subject to their own privacy policies. Currently, we use web beacons provided by Doubleclick, Yahoo!, Google and MSN. If you prefer that Doubleclick does not record your information by means of these web beacons on our website, please click here: http://www.networkadvertising.org/consumer/opt_out.asp. If you prefer that Yahoo! not record information by means of these Beacons on our website, visit Yahoo! at http://privacy.yahoo.com/privacy/us/beacons/details.html to opt out. To prevent other advertising companies from placing cookies on your computer, you may adjust the privacy settings for your browser to block or filter cookies, or visit each website individually and opt-out.

 
Similar Devices Back to top
For example, we include URLs in e-mail marketing materials sent directly to you (such as special offers) so that we can identify that it is you responding to the campaign and provide details on the offer available to you.
 
shared secrets
What are Shared Secrets? Back to top

Shared secrets are the most common security method for accessing confidential information. A shared secret is something known to both the user and the holder of the confidential information. The most common shared secrets are a user ID and password. These shared secrets allow the user to log into the site of the holder of confidential information such as a financial institutions or online merchants. Shared secrets form an integral part of user authentication in today's online environment.

 
Protecting Your Shared Secrets Back to top
Protecting your shared secrets ensures that information accessed via those shared secrets is protected. You should never record your shared secrets electronically such as in documents or spreadsheets. In the event of a compromise of your computer hard drive, your shared secrets can be compromised as well as placing all the data protected by those shared secrets at banks and merchants at risk. Likewise you should never store credit card numbers, expiration dates, bank account number, social security numbers, driver's license number or other personal identifying information electronically on your computer for the same reason.

Your shared secrets should never be revealed in response to unsolicited e-mails. Criminals attempt to obtain individual's personal identifying information and use that information illegally such as to open and/or use credit cards, obtain phone or utility accounts, obtain loans, work, open bank accounts and/or pass fraudulent checks using a technique called "phishing". Criminals may also attempt to obtain that information over the phone posing as a survey taker, telemarketer or other unsolicited caller ("pretexting ").

 
Common Shared Secrets Back to top
To minimize the potential compromise of your shared secrets, you should avoid commonly used secrets such as names (yours, your spouse's name, your children's, parents), common terms that appear in the dictionary (brute force attacks to crack passwords often use dictionaries in an attempt to randomly match the password), exclusively numbers (numbers range from 0 to 9 for each character where letters range from a to z creating 26 potential variations or 52 if case sensitive). The best passwords are a combination of both letters and numbers where the letters do not spell words that could be found in a dictionary and the password is of sufficient length, 6 characters